Job vacancies: 

 

Retail and Customer Associate - full time

THE BRAND 

Frederick Grove is a East London based Jewellery brand. Everything is handmade in our workshop by Frederick or our skilled jewellery team. 

We specialise in both Silver & Gold Jewellery, both ready to wear & bespoke. 

We have a great array of stockists & wholesalers, the likes of Dover Street Market, Liberty’s of London & Selfridges with the plan to take on more global stockists in 2025. 

We’re a small (yet mighty) team of around 6 & are looking for a team player who is ready to grow & flourish with us. 

 

THE ROLE

We are hiring an experienced and confident full time retail associate to assist customers with their purchases in our Shoreditch store and online.

This role will consist of retail support, answering customer emails, queries and messages on socials. The right candidate will be a go-getter who can be the bridge between online and instore customer relations. 

Based in East London, 5 days a week: Wednesday to Saturday (hours 10am to 6pm), Sunday (hours 12pm to 5pm)

 THE RESPONSIBILITIES

• Retail Support and sales - Looking after and selling to our customers within our shoreditch boutique.

• Online sales support - Picking and packing orders and getting them ready to send.

• Mailing list creation - Embodying our brand’s tone of voice and creating weekly newsletters.

• Customer service emails and community management - Supporting all online custom queries.

• Hatton Garden collections - occasionally needing to support and visit our suppliers if needed.

• Store Presentation - playing a key part as a brand ambassador and ensuring the store and stock is always presentable.

• Adhoc digital support - supporting with shopify (our site provider) and product category creation, photo editing, and photography if needed.

Skills required

Non-negotiables 

• A strong work ethic and willingness to learn

• A keen eye for detail

• Customer service experience - with incredible retail service.

• Awareness and knowledge of jewellery materials, process and gemstones

• Strong verbal communication

• Excellent written communication - spelling and grammar must be on point.

• Team Player

Bonus Skills

• Experience in shopify 

• Keen eye for photography 

• Proficient in Photoshop 

Location

This position will be at our Shoreditch Boutique. 15 Club Row, E2 7EY.

Salary & Benefits

• Starting from £14per hour + (depending on skills and experience)

• Uniform allowance & staff discount 

• A lovely friendly team 

• Quarterly team nights/bonding activities.

 

Send your CV & cover letter to fred@frederickgrove.com to apply. 

 

 

 

 

 

 

- Head Jeweller - Full Time

THE BRAND 

Frederick Grove is a East London based Jewellery brand. Everything is handmade in our workshop by Frederick or our skilled jewellery team. 

We specialise in both Silver & Gold Jewellery, both ready to wear & bespoke. 

We have a great array of stockists & wholesalers, the likes of Dover Street Market, Liberty’s of London & Selfridges with the plan to take on more global stockists in 2025. 

We’re a small (yet mighty) team of around 6 & are looking for a team player who is ready to grow & flourish with us. 

THE ROLE 

We are hiring an experienced and confident full time jeweller to assist Frederick in creating the bespoke jewellery and managing the workshop.

This role will consist of jewellery production, team management visiting suppliers.

This role is  based in East London, 5 days a week: Tuesday - Friday (hours 10am to 6pm) Saturday(hours 11am - 6pm)

SKILLS REQUIRED

• We’re looking for an applicant with a minimum of 4 years or practical jewellery product experience.
• Organisation is key - you’ll be maintaining our bespoke calendar.
• Punctual and can handle and confidently meet bespoke deadlines (people and their engagement rings are depending on us)
• A good work ethic and team player to fit into our small team. (Positive company culture is vital and important to our brand, so we’re looking for a kind and friendly individual)
• Good communication (written and verbal), as well as fluent in English. 
• Good knowledge of gemstones and materials.
• Strong attention to detail.
• Open to taking direction and feedback.
• Comfortable working in all precious metals.
• Stone supplier knowledge/contacts and experience working with businesses in Hatton Garden is a plus.
• Stone setting skills are a big positive.

 

 

THE RESPONSIBILITIES

Admin:

• sourcing stones and working with our suppliers.
• managing production and lead Times

Production:

• Assisting Frederick with the production of bespoke pieces. Including but not limited to Wax carving, Pre finishing, Polishing and Setting, casting.

• Producing and working on the brands higher end and limited gold collections.

• Working on repairs and resizes if needed.

Location

15 Club Row, London, E2 7EY

&

170 Brick Lane, London, E1 6RU

Salary & Benefits

• Starting from 28,000 per year + (depending on skills and experience)

• Staff discount 

• A lovely friendly team 

• Quarterly team nights/bonding activities.

 

 

 

Send your CV & cover letter to fred@frederickgrove.com to apply.